FAQ | Zpark

FAQ

Does my electric car cable fit the Zpark charger?

Yes, the power sockets in a Zpark DUO or Zpark DUO Tower comply with the EU standard type 2.

When does my engine heater start?

This depends on the setting of the site. This is either a fixed time (default 90 minutes) or if it is temperature controlled it depends on the temperature. Above 15 degrees the engine heater will not start and at -15 celsius it will start 90 minutes before departure time

Why does my charging power vary?

Zpark comes with automatic load balancing. Depending on current usage of the site the unit will balance the power to avoid overloading the local grid

Is Zpark CE marked?

Yes, all products from Zpark have CE marking and can also provide certificates regarding EMC class.

Does my electric car cable fit the Zpark charger?

Yes, the power sockets in a Zpark DUO or Zpark DUO Tower comply with the EU standard type 2.

Why does my charging power vary?

Zpark comes with automatic load balancing. Depending on current usage of the site the unit will balance the power to avoid overloading the local grid

Can I use Zpark without a phone?

Yes, contact whoever administers your parking lot for activation and adjustment of your space (such as always-on mode and scheduling)

Does my location need to be activated with a QR code every time I use it?

As a rule, you only need to activate your location with QR code one (1) time on your device..

Who is the administrator of my location?

It is the facility owner’s and administrator’s task to ensure that this information is available.

Suggested contacts: Parking manager, deputy warden, property owner, board of BRFs, etc

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Facility

Payment/Measurement

Functions

Compatibility

Charging/Engine heating

Troubleshooting

Who is the administrator of my Zpark?

It is the facility owner's and administrator's task to ensure that this information is available.

Suggested contacts: Parking manager, deputy warden, property owner, board of BRFs.

Does Zpark measure my energy consumption?

Yes, from every Zpark connected location you use.

Why do I see that electricity has been consumed even when charging the car is complete?

The charger does not know when the car is fully charged. It is the car itself that decides how much or how long it wants to charge.

The consumption summary is done either when you finish charging in the app or when you pull out the cord. This means that the consumption in the app is shown afterward if you have charged overnight or have the car plugged in for a longer period of time.

How is my energy usage billed?

The bill for your consumption will be on your rental agreement as agreed with the owner of the parking lot.

For places with direct payment, you register your debit or credit card with BankID and are then charged via Stripe for your consumption.

Can you pay by invoice in a unit with direct payment?

No, units with direct payment currently require payment by debit or credit card.

What does the different indicator colors mean?

White - Unit is ready for use

Blue - Charging cable connected

Green - Vehicle is charging

Yellow - Overcurrent. Your car or device draws too much power. Lower it and try again.

Red - Error detected and unit needs to be restarted with the power switch

Does my electric car cable fit the Zpark charger?

Yes, the power sockets in a Zpark DUO or Zpark DUO Tower comply with the EU standard type 2.

Can I charge and heat at the same time?

The Zpark can only have one feature activated at a time. If you start heater when charging is on, the charging will stop and vice versa.
You can plug in your car to both sockets, schedule a departure time for engine heating and activate electric car charging. In this way you can charge and warm up your car before the next usage.

Why did you remove the function Alltid på/Always On?

The function Alltid På/Always On can only be set to units in Private or Flexible space mode. This is to ensure that no unauthorized person can use a space.

We recommend that you contact the administrator of the parking space so that he can set your space to Private or Flexible. You can then use the Always On function.

Can I charge and use the engine heater at the same time?

You can not use both outlets at the same time. If you are charging the car and start the engine heater, the charging session will be canceled.

Is Zpark CE marked?

Yes, all products from Zpark have CE marking and can also provide certificates regarding EMC class.

When does my engine heater start?

This depends on the settings for the site.

It can either be a fixed time or vary if the settings are temperature controlled. In the case of temperature control, the settings might prevent it from starting below a certain temperature. You can see the estimated length of an engine heater session on a Zpark's information page. Click on the information icon in top right corner when you are connected. You can also view it in the location mode information before you connect.

Why does my charging power vary?

Zpark comes with automatic load balancing. Depending on current usage of the site the unit will balance the power to avoid overloading the local grid.

Does my Zpark need to be activated with a QR code every time I use it?

If you use just one Zpark you only have to activate your location with a QR code one (1) time on your device.
If you use multiple Zpark you need to switch between them. You can do this by scanning the QR-code or select a previously used Zpark in the list on My Zpark page in the app.

How do I obtain the access code the Zpark app asks for?

The parking manager must give you an access code to be able to add your Zpark-ID in the app and thus avoid unintentional use.

Unfortunately, Zpark cannot issue this code directly to you, for example, if the code is forgotten or lost. Contact your parking manager for further assistance.

Why does it take a while before a function is activated?

The parking space needs a few seconds to activate charging or heating. If you restart the process, additional time may be added.

In the event of a longer wait, contact our support.

Can someone take over my Zpark while I'm using it?

No.

Can my phone use the Zpark app?

The phone needs to have iOS 11 or newer, alternatively Android 8 or newer.

Can I use Zpark without a phone?

Yes, contact the administrator of your parking lot for activation and adjustment of your Zpark (such as always-on mode and scheduling).
You can also use a web browser on a computer for some handling of your Zpark.

Why can't I log into the app

1. Check that you received a verification code via SMS.
2. If you have a verification code, fill it in again.
3. Make sure the app is updated on either the App Store or Google Play

If the above does not work, you need to reinstall the App via the App Store or Google Play.

Why don’t I receive my password via SMS?

The password is only sent out automatically when you register the phone number the first time. After that you can either use the same password to login or request a new password.

Receiving the SMS can take a couple of minutes. Make sure that you have stated the right phone number. If you get an error message when requesting the password please contact Zpark support.

How to connect two phones to a Zpark?

1. If a person has already connected to a Zpark, ask that person to share the latest verification code they received via SMS.
2. To be able to fill in the code, you need to log out of the app.
3. Once logged out, fill in the eight character SMS code your received.
4. Both phones will now be able to control the same Zpark unit.

As of now, there is no possibility to log in with two different accounts and control the same Zpark unit.

I accidentally entered the wrong social security number, can I change it?

You can change your social security number by going to Pay under settings in the app. Press + and the back button until you see the box where you can enter your social security number.

Uncertain device connection

This means that the communication quality between your Zpark Duo and the Zpark gateway is low. This may be due to current radio traffic in your area. As soon as connection with your unit can be established it will receive your last commands. If the problem remains and your device is unresponsive please contact site support

What to do when there is no light in the Zpark and the sockets are not working?

1. Make sure the main fuse is flipped up
2. Do you get error messages in the app?
3. Contact our support

What happens if I restart a device with the main fuse?

A rebooted Zpark device needs at least 5 minutes to become active again after a reboot. Active charging and heating sessions are restarted and run again as soon as the device is active again.

My Zpark unit has a red symbol and is crossed out in the app

This means you have no connected unit. Connect to a unit by following the ”Get Started with Zpark Steps”.

Why isn't the car charging/engine heater starting?

Contact our Support.

Zpark Support restarts the device remotely and reconnects when complete. If the unit needs troubleshooting, Zpark will pass the case on to your facility owner or parking manager.

Why hasn't my car charged as much as expected?

It is likely that Zpark's load balancer has adapted the charge according to the property's and the car park's total load on the various fuses. This may result in less charging during periods of high load.

If you have recurring problems, contact Zpark support.

My device has been replaced and I can't start the new device

Each unit and parking lot has a unique QR code.

1. Remove the old unit registered in ”My Zparks”
2. Scan the new code instead with the associated access code.