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OPERATIONAL INFORMATION

LATEST INFORMATION

Reconnect your device after operational disturbances 2024-01-19 at 15:45

Dear Customer,
 

After the recent disturbances, it may be necessary to reconnect your device.
 

Follow these simple steps:

  1. Open the app and click on the plus icon in the upper right corner of the screen.

  2. Scan the QR code at your location or enter your Zpark ID manually.

  3. Connect to location mode. Please note that an access code may be required.
     

Extended opening hours for support

After this week's events, our support has extended opening hours today and this weekend:

  • Friday: 08:00-20:00

  • Saturday & Sunday: 10:00-14:00
     

Contact us if you need help reconnecting your device.


0920-46 80 80
 

Zpark Energy Systems
/ The support team

Operational disturbances 2024-01-18 at 10:00

Dear Customer,
 

We are experiencing operational disturbances. Troubleshooting has begun and more information will continuously come out in pace with our actions.
 

Zpark Energy Systems
/ The support team

Systemupdate completed 2024-01-16 at 14:00

We are pleased to announce that the planned system update has been completed successfully. The update was carried out without any major interruptions, and all system functions are now fully accessible.
 

Important points to note:

  • You can now reschedule your engine heater as desired.

  • If you experience any small adjustments or irregularities after the update, please contact our support and we will help you.
     

We're here to support you, so don't hesitate to get in touch if there's anything you're wondering about. For further questions or for support, please contact our support team via phone 0920-46 80 80 or e-mail support@zpark.se.

Systemupdate in progress 2024-01-16 at 10:00

We would like to inform our users that we are currently carrying out a system update and during this period some functions may be limited.
 

Important points to note:

  • Current charging and other active services are not affected during the update.

  • Some services and functions may be unavailable for shorter periods.

  • We expect the update to be completed within 4 hours and we will notify you when the update is complete.
     

We thank you for your understanding, for further questions or for support, please contact our support team via phone 0920-46 80 80 or e-mail support@zpark.se.

Information: Upcoming systemupdate 2024-01-16

We would like to inform our users about a planned system update that will take place on January 16th at 10:00 (CET).
 

Important points to note:

  • Current charging is not affected and will continue as normal.

  • Engine heaters that are scheduled during the update will not work.

  • The system is expected to be fully operational within 4 hours of the start of the update.
     

For questions or support, please contact our support team via phone 0920-46 80 80 or e-mail support@zpark.se.

Disturbances fixed 2024-01-15

Dear Customer,

 

The problem has now been fixed, if you still find any problems, please contact our support team 0920-46 80 80

Zpark Energy Systems
/ The support team

Operational disturbances 2023-01-15

Dear Customer,

 

The problem has now been fixed, if you still find any problems, please contact our support team 0920-46 80 80

Zpark Energy Systems
/ The support team

Operational disturbances 2023-01-11

Dear Customer,

We are experiencing some new operational disturbances. Troubleshooting has begun and more information will continuously come out in pace with our actions.

Zpark Energy Systems
/ The support team

Ongoing disturbances 2023-05-10

Dear customer,

 

We are currently experiencing disruption in the operation of our control units since 6:51 AM today. Troubleshooting has started, and more information will be continuously updated as we take action.

 

You can find ongoing information at https://www.zpark.se/driftinfo

 

Zpark Energy Systems

/ Jonas with the support team

Update regarding operational status 2023-03-29

All Zpark systems now updated. Activation of the engine heater and charging takes place via app starting at 3 pm today, Wednesday. Some delay may occur during the next 48 hours.

 

Gradual transition to normal use is expected to be completed during this period. If you have already connected the vehicle, you must reactivate charging and the heater via the Zpark app.

 

All outlets have now been updated and are expected to function normally within 48 hours.

In some parks, some delay may occur as they are reconnected and the load momentarily increases. We apologize for the inconvenience this may cause

 

Please report any deviations via 0920-46 80 80. Current information https://www.zpark.se/driftinfo

Zpark Energy Systems 

/ Jens & The support team

Update on ongoing disturbances 2023-03-28

All systems have been debugged during the current weekend and based on this we have carried out a series of improvement efforts which we are now checking. We expect to gradually begin reconnection via app during the current week. And with this, an SMS will be sent out to all users. 

Zpark Energy Systems 

/The support team

Are you experiencing disturbances that we have yet to find?

Report

We are thankful for all reports regarding disturbances  that are unknow to us.

Weekdays 8.00 AM - 5.00 PM
Phone: +46 920 46 80 80 
E-Mail: support@zpark.se
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