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OPERATIONAL INFORMATION

LATEST INFORMATION

Update regarding operational status 2023-07-17

Currently, there may be difficulties registering a new user because the authentication code is not delivered as intended.

We are actively working to investigate and fix this issue as soon as possible; in the meantime if you are trying to register as a new user please contact us.

You can do this either here on our website or by contacting us on telephone number 0920-46 80 80 between 08:00 and 17:00 on weekdays excluding holidays.

 

Zpark Energy Systems

/ The support team

Update regarding operational status 2023-07-17

Currently, there may be difficulties registering a new user because the authentication code is not delivered as intended.

We are actively working to investigate and fix this issue as soon as possible; in the meantime if you are trying to register as a new user please contact us.

You can do this either here on our website or by contacting us on telephone number 0920-46 80 80 between 08:00 and 17:00 on weekdays excluding holidays.

 

Zpark Energy Systems

/ The support team

Update regarding operational status 2023-05-12

Actions have been taken and updates to the control units have been made. The system is now operating normally.

For some users, restarting the app or logging in again on the device may be necessary.

Please report any deviations to support here on the website or via 0920-46 80 80 between 8:00 AM and 5:00 PM on weekdays.

Zpark Energy Systems

/ The support team

Ongoing disturbances 2023-05-10

Dear customer,

 

We are currently experiencing disruption in the operation of our control units since 6:51 AM today. Troubleshooting has started, and more information will be continuously updated as we take action.

 

You can find ongoing information at https://www.zpark.se/driftinfo

 

Zpark Energy Systems

/ Jonas with the support team

Update regarding operational status 2023-03-29

All Zpark systems now updated. Activation of the engine heater and charging takes place via app starting at 3 pm today, Wednesday. Some delay may occur during the next 48 hours.

 

Gradual transition to normal use is expected to be completed during this period. If you have already connected the vehicle, you must reactivate charging and the heater via the Zpark app.

 

All outlets have now been updated and are expected to function normally within 48 hours.

In some parks, some delay may occur as they are reconnected and the load momentarily increases. We apologize for the inconvenience this may cause

 

Please report any deviations via 0920-46 80 80. Current information https://www.zpark.se/driftinfo

Zpark Energy Systems 

/ Jens & The support team

Update on ongoing disturbances 2023-03-28

All systems have been debugged during the current weekend and based on this we have carried out a series of improvement efforts which we are now checking. We expect to gradually begin reconnection via app during the current week. And with this, an SMS will be sent out to all users. 

Zpark Energy Systems 

/The support team

Ongoing disturbances 2023-03-24

We have been experiencing operational disruptions since Thursday night, 24/3 at 01:40. While troubleshooting is in progress, charging and engine heaters are enabled. Start occurs automatically after switching on, but with a certain delay. No activation via app required.

Zpark Energy Systems 

/The support team

Are you experiencing disturbances that we have yet to find?

Report

We are thankful for all reports regarding disturbances  that are unknow to us.

Weekdays 8.00 AM - 5.00 PM
Phone: +46 920 46 80 80 
E-Mail: support@zpark.se
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